To submit a complaint as an author, referee, or reader, please follow the complaints procedure below to ensure timely handling of your concern.

Complaints should be directed first to the RAA Editorial Office (by email raa@raa-journal.org), including a description of the nature of the issue and any relevant supporting documents. The Editorial Office shall respond within 5 business days and acknowledge to the complainants that their complaint has been received. The Editorial Office will actively contact the relevant personnel to respond fully to the complaint, and strive to communicate the request for clarification statements or additional documents within 4 weeks. 

Disagreements with the decision should be explicitly communicated to the Editorial Office by the complainant within 1 week of receiving a decision, along with a request for appeal as well as relevant evidence.

Once the appeal request is accepted, the Editorial Office will set up an Independent Investigation Committee (IIC) within 2 weeks and refer the matter to the IIC for resolution. The decision of the IIC shall be final and no further recourse will be available once their decision has been made.